Refund policy

Effective Date: July 13, 2026

Thank you for shopping with Aviation Soul. We want every coin to land right. If something is not right with your order, here is how we handle it.

Returns

You have 30 calendar days from the date you received your order to return an item. To be eligible, the item must be unused, in the condition you received it, and in its original packaging, with proof of purchase. To start a return, email hello@aviationsoul.com with your order number.

Refunds

Once we receive and inspect your return, we will email you the status. Approved refunds go back to your original payment method. Card issuers typically post the credit within 5 to 10 business days.

Exchanges

Want a different coin instead? Contact us and we will walk you through the exchange.

Return Shipping

You are responsible for return shipping costs unless the return is due to our error. Original shipping charges are non-refundable, and return shipping is deducted from your refund where applicable.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 14 days of delivery with a photo of the item and packaging. We will replace it or refund you at no cost. Defects in our coins are on us, full stop.

Custom Coin Orders

Custom coins are made to order for you or your organization and are governed by our Custom Coin Order Terms, provided with every quote. Custom orders cannot be modified or cancelled once submitted to manufacturing and are not returnable or refundable, except for manufacturing defects, which we will always make right.

Questions

Email hello@aviationsoul.com and we will take care of you.